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ONgDB Enterprise Support & Maintenance Plans

All plans provide 24×7 access to ONgDB documentation, whitepapers, and Slack support. Please contact us if your business requires a support capability not provided in these support plans.

When you register make sure to mention your interest in a support plan. Our support experts usually respond within 24 hours.

These support plans are available for all ONgDB deployments whether they are hosted in your environment or here in our cloud offering.

	Standard	Advanced	Premium
	Discuss Plan	Discuss Plan	Discuss Plan
Support Hours	8 AM-6 PM EST Mon.-Fri.	6 AM-10 PM EST Mon.-Fri.	24 hours per day, 7 days a week
Access options	ONgDB documentation, whitepapers, and Slack support Email Web	ONgDB documentation, whitepapers, and Slack support Phone Email Web	ONgDB documentation, whitepapers, and Slack support Phone Email Web
Response Times
Severity 1	< 1 hour 8 AM-6 PM	< 1 hour 6 AM-10 PM	< 1 hour 24 hours per day, 7 days a week
Severity 2	< 4 hours 8 AM-6 PM	< 4 hours 6 AM-10 PM	< 4 hours 24 hours per day, 7 days a week
Severity 3-4	< 24 hours	< 24 hours	< 24 hours
Database & Query Tuning	Community Support	Community Support Professional Review	Community Support Professional Review
Security & Monitoring	Community Support	Community Support Professional Review	Community Support Professional Review
Backup & Restore	Community Support	Community Support Professional Review	Community Support Professional Review
Disaster Recovery & Multi Datacenter	Community Support	Community Support Professional Review	Community Support Professional Review
Maximum Instances per Use Case	3	6	Unlimited