ONgDB

ONgDB Enterprise Support & Maintenance Plans

All plans provide 24×7 access to ONgDB documentation, whitepapers, and Slack support. Please contact us if your business requires a support capability not provided in these support plans.

When you register make sure to mention your interest in a support plan. Our support experts usually respond within 24 hours.

These support plans are available for all ONgDB deployments whether they are hosted in your environment or here in our cloud offering.
Standard Advanced Premium
Discuss Plan Discuss Plan Discuss Plan
Support Hours 8 AM-6 PM EST
Mon.-Fri.		 6 AM-10 PM EST
Mon.-Fri.		 24 hours per day,
7 days a week
Access options
  • ONgDB documentation, whitepapers, and Slack support
  • Email
  • Web
  • ONgDB documentation, whitepapers, and Slack support
  • Phone
  • Email
  • Web
  • ONgDB documentation, whitepapers, and Slack support
  • Phone
  • Email
  • Web
Response Times
Severity 1 < 1 hour
8 AM-6 PM		 < 1 hour
6 AM-10 PM		 < 1 hour
24 hours per day,
7 days a week
Severity 2 < 4 hours
8 AM-6 PM		 < 4 hours
6 AM-10 PM		 < 4 hours
24 hours per day,
7 days a week
Severity 3-4 < 24 hours < 24 hours < 24 hours
Database & Query Tuning
  • Community Support
  • Community Support
  • Professional Review
  • Community Support
  • Professional Review
Security & Monitoring
  • Community Support
  • Community Support
  • Professional Review
  • Community Support
  • Professional Review
Backup & Restore
  • Community Support
  • Community Support
  • Professional Review
  • Community Support
  • Professional Review
Disaster Recovery & Multi Datacenter
  • Community Support
  • Community Support
  • Professional Review
  • Community Support
  • Professional Review
Maximum Instances per Use Case 3 6 Unlimited